Why can't my customers make a payment even though their SPayLater has been approved?
If your SPayLater application has been approved, then you should be able to accept payments using SPayLater. If this is happening, you can check the following:
- Ensure that your customers' SPayLater activation has been approved. If not, they may not be able to use SPayLater as a payment method.
- Verify that your customers' ShopeePay accounts are active and not blocked. If there are issues with their accounts, they will not be able to make payments.
- Check if your customers' SPayLater limit is sufficient for making payments. If the limit has been reached, they won't be able to use SPayLater until the limit is updated.
If you or your customers need assistance with payments, please contact our team.